FAROOQ MUGHAL(SMC-PRIVATE) LIMITED
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Support

Windows & Web · Google Drive · OneDrive

Help with accounts, scans and transfers, and privacy requests.

Contact FarooqDrive support

support@farooqmughal.net

For step-by-step instructions, open the Help & how it works guide.

Email support

What to include

  • App version and edition: Windows or Web.
  • Operating system/browser and provider: Google Drive or OneDrive.
  • The action and whether it was within one account, between accounts, or from your PC.
  • File type and approximate size, plus the exact error from the red information button or History.
  • A screenshot with private names and email addresses hidden when possible.

Never send passwords, access/refresh tokens, recovery codes, OAuth secrets or private cloud files. Review diagnostic logs before sharing them. Support does not need you to grant access to your whole Drive.

Common questions

My scan results have not changed

The saved index stays until you press Rescan all. Refresh only reloads the open folder. Old scan results remain visible during a new scan. Cloud changes can make them outdated; the last scan time is displayed.

OneDrive account or upload fails

Check the selected account, available cloud space, file size, disk space and the error in the red information button. OneDrive must be provisioned for the account. Work/school administrators may limit consent or file access. Use Upload to pick a small local file first; native desktop drag-in is not included.

Move finished but originals remain

Copy completion is not source deletion. Eligible unchanged OneDrive source files require a separate final Yes after verification. No retains both copies. Google originals and original folder containers remain where conditional cleanup is unavailable. Read the recorded outcome before retrying.

The app was interrupted during transfer

Check History and the destination before retrying. Copies may remain, and automatic restart/resume is not available. Close the app before removing leftover job folders under Windows Temp / FarooqDrive-transfers.

Disconnect or revoke access

  1. Disconnect the account inside FarooqDrive. Cloud files remain.
  2. For Google, review Google third-party connections and remove FarooqDrive access.
  3. For Microsoft, review connected-app permissions in your Microsoft account or work/school account portal. Your organization may require its administrator to revoke consent.

Disconnect removes local saved connection data and that account's index. Provider consent is managed separately. History, diagnostics and crash leftovers may need separate removal; uninstall alone should not be assumed to remove all records.

Privacy or deletion request

Email support@farooqmughal.net with subject “FarooqDrive data deletion request”. Identify the account and the operator-held support information concerned without sending credentials. We may verify ownership. Applicable records can be removed unless retention is required by law, security or dispute resolution. The publisher cannot remotely clear files or cached app data on your PC. See Privacy for local cleanup instructions.

Upcoming apps

Android, iPhone/iPad (iOS/iPadOS) and Mac (macOS) apps are coming soon. There are no public downloads or release dates for these editions on this page yet.